How will you celebrate a win?

Scott Degraffenreid is a Social Network Analyst who brings a wealth of knowledge in the areas of business referrals, retention and recruiting. 

He describes himself as follows:  “All you need to know is that I’m geekier than a sack of slide rules and I can complicate a glass of water.” 

Along with consulting with a wide variety of companies from start-ups to Fortune 500’s, Scott is a humorous public speaker, a powerful author and an excellent workshop developer.

His research reveals powerful perspectives for everyone in relationship with Millennials.

He and his wife, Donna, are co-authors of two books.  In “Embracing the N.U.D.E. Model, The New Art & Science of Referral Marketing”  they explain why traditional marketing is no longer as effective and how almost any business can more than triple referrals with little costs and minimal effort. 

In “Blazing a T.R.A.I.L. to Success, The New Art & Science of Acknowledgment” they offer the tools and context to empower any relationship from family, bosses, employees to self-reflection.

Scott’s ability to assimilate and grasp intricate organizational issues as they relate to corporate and market dynamics allows him to bring a unique mathematical perspective to complex environments.

In projects for clients such as AMR, Bell Atlantic, Memorex Telex, The Associates, The Guardian, Erapmus, Inc., Teleservice Resources, the NORDAM Group and many others Scott’s innovative model of employee retention has:

·         Reduced employee attrition by >50% in less than 90 days in multiple locations.

·         Improved overall customer retention >25% in less than 6 months.

·         Trimmed recruiting costs by >75%.

·         Dropped customer complaints by >50% in an operation handling 1.2 million customers per month.

·         Decreased training attrition by 60%.

·         Improved productivity in a diversified manufacturing operation by 30% in 1 year.

 and www.N2Millennials.com.

Scott attended the University of Tulsa for a BS in Accounting.  He has been a member of the American Statistical Association, The Society for Social Network Analysis, The American Association of Forensic Accountants and Mensa.

His personal time is spent camping, attending Manly Man weekends, fishing and learning everything he can about the history of the world in general and the history of science in particular.